3 Things About Process Improvement Your Boss Wants You to Know
Bosses have wishlists. No matter how key of an employee you happen to be, there are things that your boss wishes you knew or wants you to know that would increase your value to your company. After all, your boss is judged by the overall value or impact of his or her department – a department that you happen to be a part of – and if your knowledge can make an impact to the department then the department can make an impact to the company.
At the same time, companies are always looking to improve the way they do things and those changes start inside these various departments. Changes come from within, after all, and it will likely be an internal push that gets the ball rolling on an overall process improvement strategy.
To that end, there are a few things about process improvement that your boss wishes you knew and would bring up in a meeting. Here’s a list that just might get you started down the road to your next promotion.
1. Process improvement is about so much more than just getting an organizational certification. Six Sigma, ITIL – we all know the names. And, granted, the reason we all know the names is because they are industry recognized certifications. But did you ever stop to think about why they’re so widely accepted as a standard for the way of doing things? Could it be because they actually work?
Getting an industry recognized certification in a process improvement strategy is only the first step. You have to work to implement the things you learn and use them in the most effective way possible. Otherwise, you might as well just throw away the time and money spent in obtaining them.
2. Process improvement takes leadership. Sure, leadership strategies are a part of any process improvement curriculum. Someone who holds a Six Sigma black belt is expected to be a leader in their industry. But, it is the leadership necessary to get the ball rolling toward adopting a process improvement strategy that might get someone seen as the real MVP.
Part of fixing a problem is recognizing that there actually is a problem that needs fixing. And, we also know through experience that a lot of people and organizations aren’t too keen on change. Many of them may, in fact, outright fear it.
Your company’s leadership will likely need to be driven toward adopting process improvement as their new status quo. Will you be the one to get things going?
3. Process improvement doesn’t always mean layoffs. Your process improvement evaluations will almost always shed light on inefficiencies in the way that you, your department, or your company operates. Unfortunately, the first thing that most people think of when this happens is the elimination of those roles or jobs and the people that come with them.
This doesn’t always need to be the case. While it’s true that there might be so much redundancy within your organization that there is no way to get around the fact that some jobs might need to be eliminated, it very well might be that some people simply need to be trained to do a different job. You might discover that too many people are working on one aspect of the business and not enough are working on another. Successfully reallocating these workers and their time will give a huge boost to the morale of your organization. Not only did everyone keep their jobs but some are even learning new skills.
Odds are that if you’re reading this blog then either you or your boss wants there to be a leadership role for you within your company. Making things better within that company can be your fast track to the kinds of career success you want but it needs to be executed properly.
Process improvement starts with knowing that there is a better way of doing things. Are you the person who is going to recognize that, set a goal, and then relentlessly drive your company toward it?