Recent Posts by Michelle

Reduce IT complaints and increase customer loyalty!

ServiceNow Customer Service Management enables your organization to deliver customer service that is effortless, connected, and proactive. Improve efficiency with automation and self-service that provides an effortless experience for customers and agents. Increase customer satisfaction by delivering service as a “team sport” that connects people, workflow, and processes to resolve the root causes of issues.  Move beyond...

IT Agility in mind…

Service agility is about automating the provisioning and management of cloud resources for public (AWS, Azure)  and private (VMware) cloud infrastructure. Complex multi-system, manual tasks are replaced with automated processes that are repeatable, secure, compliant, and scalable. ServiceNow can help IT regain control of shadow IT efforts through a streamlined approach that  translates into less...

Extending IT’s Business Value with ServiceNow

IT is evolving rapidly and significantly beyond traditional roles such as the help desk and even IT service management. As that evolution proceeds, IT decision makers and their non-IT peers and bosses are constantly seeking ways to extend the value of enterprise investments in IT service management and automation solutions beyond IT itself. And increasingly,...

Recent Comments by Michelle

No comments by Michelle yet.