The Big Bang Theory explains that our universe began with a small singularity that, with one single shot, started to inflate to the cosmos that we know today. In spite this theory is the leading explanation about how the universe began, planning to implement and integrate service management practices in one shot, with a big bang, is often risky. As the implementation cycle can be complex, doing everything at one time without showing any benefits may lead to a complete lack of

At www.sintesys.us we believe that, since IT Service Management often brings about a change in the way many IT organizations work and how the IT organization is structured, this situation also makes evident a very common cultural issue within organizations: People usually resist changes! There are people who wouldn’t like to change the current practices in an organization and believe that status quo is good, creating a chaotic environment and impeding effective implementation

If you are decided to start a digital acceleration project, it is important that you identify where to find adequate expertise and knowledge to properly manage the project. Even if the staff is operational expertise, they probably will need help in key project's activities, such as: guide the planning sessions, define financial viability, define the project plan or coordinate project’s activities. A technical opinion of the IT Ecosystem and the needed amount of development ho

When implementing a new platform, Software Interoperation is a critical issue to be considered thinking, at least, in the next 3 to 5 years, so key project milestones such as Service Improvement, ROI, Operational Continuity and Processes Stabilization are ensured. As every component of the IT ecosystem support an specific –and sometimes core- part of the End to End process, the interaction among these components are critical to, for example, maintain the integrity of the info

Leading change is not easy, and IT Teams face this challenge when a new platform implementation is in place. This is why IT personnel must be prepared to constantly communicate the rational for change and to repeat the message in order to gain users' support. At www.sintesys.us we agree with Bruce Tompkins’ proposal to lead change with minimal resistance, and we stay beside our clients to design a change management strategy and to prepare IT staff to lead it. Here are some ke

When implementing a new platform, IT teams logically deal with inherent problems and risks related to technology and process issues. But what happen if they also have to deal with a lack of support from C-level Executives during the implementation time? Just think on the Goldfish Effect, which affects all business decisions and support due to the amount of time an Executive needs to concentrate and focus to gain insight and make the best possible decision. According to studie

A common issue that IT teams face when implementing a new platform is the over reliance that executives have on 'out-of-the-box' features. Even if a platform offers the best out-of-the-box features in the market to integrate almost all of the apps and systems, an important in-house development effort always must be considered in the plan. And sometimes happen that these efforts solve key specific tailored solutions! At www.sintesys.us we work with our prospects and clients to

Everybody knows that a good metric is not only those that properly measures and evaluates the effectiveness of the IT service management processes but those that, additionally, is frequently read and understood by people. Because of this, the ServiceNow Community strongly recommends to fully understand what we are trying to achieve through metrics use and what they really mean for the organization. Another important recommendation consists in taking a business-driven approach

ServiceNow implementation can be a long cumbersome process for most of the organizations and teams. Because of this, it is essential to build effective implementation teams with interdisciplinary members prepared with the key skills and knowledge of their respective part of the End-to-End Process, so they can define requirements and also can delegate the workload appropriately among them. Only allowing the whole implementation team to define and own their processes, the IT le

Creating a multi-year roadmap when implementing ServiceNow is a critical step. It ensures that everyone in your organization is on the same page and that understands the cadence of the transformation that ServiceNow provides. Additionally, with a ServiceNow Roadmap, executives will understand the business wins that will be achieved, and business support teams will understand how the platform is being used and supported. At www.sintesys.us we stand by our clients during all th

Service-Orientation Architecture (SOA) is a relevant difference between ITSM and the traditional IT model. Even lot of SOA definitions can be found, a fair amount of commonality exists among them, such as object-oriented programming, component-based software engineering and an open distributed processing. Services also inherit a number of features of software components that includes multiple-use, non-context-specific, composable and a unit of independent deployment and versi

Traditional IT management used to has a technical view of the business, understanding platforms, systems and apps as an ecosystem that provides support to processes. The ITSM Business Perspective instead, is comprised of a group of people from the IT team that serve as liaison with the business to better understand it, know the organizational goals and future direction and work to have the new apps in place when they are needed according to business strategy. As a business pa

When high-growth companies have several siloed applications, there are many business challenges that arise and that can become so severe. Wasted employee productivity, lack of real-time visibility, integration complexity and cost, and increased customer churn are only some of the problems that a non-integrated business wide can present. To keep your business growing at the dramatic rates you plan for, it is essential to have your business software applications integrated arou

Sometimes the word "user" is specific— words like buyer, seller or contributor aren't always inclusive enough. And it doesn't come down to putting people first, because "customer" is just as much about us as "user" is (whose customer? user of what?). t's not about what we call our users—it's about how we treat them. Replacing "user" with "customer" isn't going to solve the empathy problems. Replacing "user" with "you" would probably be a better place to start. If we want to g

Nothing can kill a project faster than going live and finding that the process is wrong, that the tool is not working properly or that the information is inaccurate. At www.sintesys.us we provide support to our clients through the 4 main stages of a digital project: Design, build, test & support. #digitalacceleration #digitaltransformation #softwaredevelopment #softwareconsultancy #servicenow #servicenowimplementation #itmanagers #itdirectors #sintesysglobal #simplereliablepe

We want to share with clients and contacts our Sintesys 10 years logo! You will see it in all our posts, social media and official documents! Congratulations! #sintesysglobal #10thanniversary #softwareconsultant #softwaredevelopment #simplereliablepersonable #itmanagers #itdirectors

It is always very tempting to go ahead with a big digital acceleration project that will solve everything. However, many times those dreams never become true! The main reason is because big-scope projects tend to be more complex. Our recommendation is to break the project in mini-deployments that solve small problems and that come out with the minimum but constant functionality that you will need. At www.sintesys.us we can provide a complementary point of view on how to break

Before considering the use of a platform, make sure that the process is simplified, that the tool will be as easy to use as possible and that people will be able to find help whenever they need it. At www.sintesys.us we daily work to make all the topics related to the Information Technologies simple, reliable and personable. These are the 3 components of our corporate DNA. #digitalacceleration #digitaltransformation #softwareconsultant #softwaredevelopment #digitalproject #it

We have all seen in business the implementation of fantastic tools that got us nowhere, the development of apps that were never concluded or tools that were never adopted by the community. At Sintesys, we strongly recommend our clients to find their WHY before adopting a Digital Acceleration project. Remember, if you can't summarize your WHY in one phrase, think harder before going on! Visit us at www.sintesys.us and let us know about WHY you are about to begin a Digital Acce