Everybody knows that a good metric is not only those that properly measures and evaluates the effectiveness of the IT service management processes but those that, additionally, is frequently read and understood by people. Because of this, the ServiceNow Community strongly recommends to fully understand what we are trying to achieve through metrics use and what they really mean for the organization. Another important recommendation consists in taking a business-driven approach

ServiceNow implementation can be a long cumbersome process for most of the organizations and teams. Because of this, it is essential to build effective implementation teams with interdisciplinary members prepared with the key skills and knowledge of their respective part of the End-to-End Process, so they can define requirements and also can delegate the workload appropriately among them. Only allowing the whole implementation team to define and own their processes, the IT le

Creating a multi-year roadmap when implementing ServiceNow is a critical step. It ensures that everyone in your organization is on the same page and that understands the cadence of the transformation that ServiceNow provides. Additionally, with a ServiceNow Roadmap, executives will understand the business wins that will be achieved, and business support teams will understand how the platform is being used and supported. At www.sintesys.us we stand by our clients during all th

Nothing can kill a project faster than going live and finding that the process is wrong, that the tool is not working properly or that the information is inaccurate. At www.sintesys.us we provide support to our clients through the 4 main stages of a digital project: Design, build, test & support. #digitalacceleration #digitaltransformation #softwaredevelopment #softwareconsultancy #servicenow #servicenowimplementation #itmanagers #itdirectors #sintesysglobal #simplereliablepe

Before considering the use of a platform, make sure that the process is simplified, that the tool will be as easy to use as possible and that people will be able to find help whenever they need it. At www.sintesys.us we daily work to make all the topics related to the Information Technologies simple, reliable and personable. These are the 3 components of our corporate DNA. #digitalacceleration #digitaltransformation #softwareconsultant #softwaredevelopment #digitalproject #it

It is extremely common that a Digital Acceleration Project fails because the people who are going to use the product were not involved or considered. A top-down approach is usually a self-fulfilling prophecy of failure, so always make sure that whatever technology you are implementing will benefit and is understood by the people that will use it! At www.sintesys.us we are experts in coordinating workshops for our clients to achieve that new technologies are truly wished by th