In most organizations, as new software is rolled out (packaged SW implementation or custom software), typically the same team that did the implementation or development is the one staying for the support. This creates a tremendous challenge because there is no support process, no prioritization and most times there are too many resources allocated for each application because there is no synergy or consolidation, let alone contingency plans.
Through our unique model, Sintesys firsts evaluates the portfolio or applications,
identifies the quick hits and creates a support environment with a well-defined and constantly improved process.
After Sintesys takes over the Support process the customer has:
- An optimized application portfolio
- Tools to organize and prioritize the work
- Service Level Agreements
- A short and mid-term plan for ongoing improvement
- Cost efficiencies of 20% to 30% plus yearly efficiency improvements