A strong business case is critical
When implementing ServiceNow or any other platform, it is critical to define a concrete and stable business case to run the service management program.
At the beginning of every project questions like: Why should the business carry out a new project? What benefits can be gained from it? And are the costs worthwhile? must be answered in the business case, to argue why the project would be beneficial, which costs, benefits and risks the new investment would have.
The benefit can be financial, but it can also consider other criteria such as workload or increased satisfaction. The decision makers can then approve or reject the project proposal.
At www.sintesys.us we work with IT Professionals who add value by provinding their experience solving the main answers that a project's business case must respond.
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