IT department heads are constantly under pressure to rapidly deliver business services that increase employee productivity while reducing operational costs. Several companies have embarked on a community type initiative to centralize investments and drive synergies across business functions such as human resources, customer service, marketing, finance, and legal. However, department specific, siloed systems and processes can stop organization’s ability to deliver engaging business services and optimize the flow of work.
ServiceNow is an ideal foundation for a shared services implementation. Our workflow based solution can serve as the common platform for rapidly rolling out services that streamline and automate interactions across departments. Your employees, partners, and customers gain easy access to all the consumer like business services you can now deliver–through a single service portal. Rapidly delivering cost effective and intuitive services helps your organization become a strategic business partner.