“Thanks to our partnership with Sintesys, we got the right skill set pool of talents to provide top quality service to our customers. Sintesys also helped us implement the right IT processes with the right tools to provide the best service support” - Carlos Rocha
Thanks to all the support we get from Sintesys, standardizing and ordering the internal user support service in Pochteca Group has allowed to identify areas of improvement in our processes by stablishing incident categories and measurable performance. The most important achievement we got, was the very high user satisfaction rates.
-Luis AriasLuis Arias,